Frequently Asked Questions

Autumn Assisted Living offers a unique approach to care that prioritises independence and individualised support. Unlike traditional care homes, where residents may feel confined to an institutional environment, our residents enjoy the comfort of their own private accommodation while receiving personalised assistance with daily activities as needed. At Autumn Assisted Living, we believe in preserving dignity, independence, and self-esteem. Unlike conventional care homes or home care packages, which may fall short in providing sufficient support or personalised attention, our tailored approach ensures that each resident receives the level of care they require, without compromising their sense of autonomy or security. With Autumn Assisted Living, you or your loved one can thrive in a welcoming environment that feels just like home, with the added assurance of a support package that promotes personal health, safety, and well-being.

While contents insurance is not mandatory, we highly recommend it to safeguard your personal belongings. We can provide guidance and support in obtaining appropriate insurance coverage for your peace of mind.

Yes, we warmly welcome couples to our apartments. Some of our apartments are designed to accommodate couples, providing the opportunity to stay together and continue enjoying life's journey side by side in the knowledge that we have the specialist care each of you may need at any time.

Yes, our dedicated staff are here to assist you every step of the way. From coordinating moving logistics to helping you settle into your new home, we're committed to ensuring a smooth transition and a warm welcome to our home.

Absolutely! Social interaction and community involvement bring joy and fulfilment to all of our lives. But for some, isolation and inaccessibility mean that social activities are not possible. At Autumn Assisted we recognise this and believe that everyone should have access to social interaction and community activities. We offer day-care services and social outings helping individuals grow their independence, meet new people and remain a valued part of their community. Please contact us for any short term or day care support you may need.

Absolutely! We encourage you to personalise your living space to reflect your unique personality and preferences. Whether it's hanging family photos or arranging cherished belongings, we want you to feel truly at home.

Our apartments come unfurnished so that you can bring all your furniture and belongings with you. We aim to ensure your living space feels comfortable and tailored to your needs and style.

Yes we do! Providing we have availability, we can happily work out an initial trial period in our home to see if it will work for you or your loved ones. Please just contact us to find out more.

While we hope you'll find our home to be your forever home, we understand that circumstances may change. We offer flexible contract options and work with residents and their families to accommodate evolving needs and preferences. Your happiness and well-being are our primary concerns.

Yes, we value the input and engagement of our residents. We regularly seek feedback and provide opportunities for involvement in decision-making processes to ensure our community continues to meet your needs and preferences.

We are always interested to hear from people looking for a career in care. We offer places on a either full time basis, or for just a few hours per week. Work opportunities include care, cleaning and chef duties - and experience isn’t necessary as we can provide full training. Please contact us using the form below to find out more.

Your safety and well-being are our top priorities. We maintain a secure environment with emergency call systems and staff available 24/7 to ensure your peace of mind. Additionally, our apartments are designed with safety features to provide a comfortable and secure living space.

Rest assured, our trained staff are always ready to assist in case of emergencies. We have protocols in place to respond promptly to any incidents, ensuring your safety and providing necessary medical attention as required.

Absolutely! We understand the importance of maintaining your health and independence. Our community provides transportation services to ensure you can attend medical appointments and run errands with ease.

All of our staff are Dementia Champions. This means that they have specialist training in dementia so that they can help in every way from getting diagnosis and medication, helping with day to day requirements, right through to specialist care in our Dementia Unit. Our care also considers the carer within a couple, where one person might be suffering with dementia. Supporting the carer and offering respite care can often be an essential service in keeping couples together for longer.

At Autumn Assisted Living, we understand that personal care needs can vary greatly among individuals, especially as we age. Rest assured, our dedicated team is here to provide personalised care tailored to your specific needs and preferences, right in the comfort of your own environment. Whether you require occasional comfort visits to maintain feelings of security or more extensive personal care due to disability, our experienced staff are equipped to support you every step of the way. We recognise the importance of maintaining relationships, which is why we offer a unique environment that supports couples, allowing partners to continue living together even when one may require more intensive care. Our commitment to your well-being doesn't stop there – our experienced staff constantly assesses and collaborates with you and your family, to devise personalised care plans that evolve with your changing needs. Your comfort, dignity, and independence are our top priorities.

Yes, we provide wifi connectivity throughout our property, allowing you to stay connected with loved ones, access online resources, and enjoy entertainment at your convenience.

Yes, we understand the importance of furry companions in enhancing quality of life. With certain guidelines in place, we welcome well-behaved pets, ensuring a warm and welcoming environment for you and your beloved companion.

Absolutely! We understand the importance of maintaining independence and the joy that comes from preparing meals for oneself. At Autumn Assisted Living, we provide the flexibility to accommodate your preferences. If you wish to cook for yourself, we're here to support you every step of the way, whether it's assisting with meal preparation as part of your care package or ensuring you have access to a well-equipped kitchen in your apartment. Additionally, for added convenience and peace of mind, we offer two delicious meals a day served either in your own apartment or in our dining room, according to your preference. Our menu options are carefully crafted to cater to various dietary needs, ensuring that every meal is not only nutritious but also tailored to your tastes. Your satisfaction and well-being are our utmost priorities, and we're dedicated to providing the support and options you need to feel comfortable and empowered in your daily life.

Certainly! Our culinary team is committed to providing delicious and nutritious meals tailored to meet your specific dietary needs and preferences. We can accommodate various dietary restrictions and preferences with care and attention to detail.

We understand the importance of maintaining independence and access to essential services like grocery shopping. Luckily, there's a local shop conveniently located within walking distance from our home, making it easy for you to pick up any items you need quickly. Additionally, for larger shopping needs or added convenience, we encourage residents to take advantage of online grocery ordering services, ensuring your cupboards stay stocked with your favorite items without ever leaving the comfort of your home.

Absolutely, we respect and honour residents' religious beliefs and practices. We offer spaces for worship and observance, and we strive to accommodate individual religious preferences to support your spiritual well-being. We can offer help in contacting any local churches and places of worship, or organising local religious bodies to visit.

Yes, we offer a vibrant calendar of social activities and outings designed to engage and enrich the lives of our residents. From group excursions to on-site events, there's always something exciting to participate in and new friendships to cultivate.

Absolutely! Your family and friends are welcome to visit you at any time, and you're free to enjoy outings with them as you wish. We encourage meaningful connections with loved ones and support maintaining strong relationships.

We provide convenient laundry services for our residents, taking care of washing, drying, folding and even putting your clothes away so you can focus on enjoying your time with us.

Absolutely! We can call in salon services right here on-site for your convenience. Pamper yourself with professional hair and foot care services, helping you feel your best every day.